Communications

Using RADAR to Communicate with Record Access 

RADAR Web functions as a means by which Attorneys, Paralegals and Claims Representatives can not only submit Requests and follow their progress, but also communicate with Record Access.

When a new case is received, the user can go into RADAR and create a new file, by filling out an online form with all of the relevant case information. Once a Case has been created, the user has the ability to add Requests at any time through the web site.

In order to track the progress of a Request, the user can search for a Case and view a Case Overview of requested documents. Any Request that has been submitted appears in the Case Overview along with a status of the Request or date of completion

Specific cases can also be bookmarked in order to make it easier to track the progress of the Requests.

Any user with access to a Case also has the ability to communicate with Record Access directly through the Case Overview at any time. The user can submit comments or questions about an entire case, or a specific request. Or simply mark a case as a RUSH/ON HOLD or SETTLED by a simple click of a mouse button.

RADAR also offers a variety of reports that are available to download detailing any additional documents, information or payments that are required by Record Access in order continue the retrieval process.

When Requests are completed, the scanned documents become available on RADAR to view, download or print. Upon logging in the user will also be notified on the home screen of all Requests completed in the last seven days.