Process

Retrieval Process

Our retrieval process is beneficial to our clients on many levels:


First, through our extensive database and initial investigations, we are able to identify providers, and their affiliations, thereby eliminating the cost of purchasing a duplicate record.  This is a significant cost saving for our clients.

Through our research, we ascertain if a doctor’s license is registered, inactive, suspended, terminated or non- existent, the date of such termination; or in some cases that a doctor has died or where a retired doctor’s records might be located.

This information becomes part of our internal database and provides crucial information to our clients concerning the particulars of the requested doctor’s status (e.g. age, specialty, availability of private records, etc.)  

This expansive  research brings clarity and insight for the requesting actor allowing for a clear understanding of the value of each requested record.

When the carrier represents multiple defendants in one lawsuit, our system identifies this connection, and the result is a significant cost savings to the carrier.


Each request submitted to Record Access will be closed with one of the following results:

  1. The requested document;

  2. A letter from the requested provider;

  3. A research document; 

  4. Or a Memo of resolution (specifying what actions were taken,  results of said actions and explanation of same).


As a testament to the success of our process we are proud to state that most of our clients have been with us for over twenty years.